Instructions for Returning Goods

    Check conditions for returning goods:
    Please make sure your requested product meets the shipping conditions of thegioihangnhat.- Products are not on the list of policy changes for special goods.- Send request for return within 48 hours from the date of receipt.

    – There are no signs of use, intact packaging, full accessories, stamps or warranty coupons with gifts (if any).

    Implementation steps:
    Step 1: Register to pay back:
    Contact the customer service of thegioihangnhat via hotline 028.3849 7999 or visit the website and send a return request at the following link:

    Step 2: Receive email / message confirming successful registration for delivery:
    After the change / return request is accepted, thegioihangnhat will send you a message with free shipping code to thegioihangnhat via Post delivery partners.

    Step 3: Pack and bring the product to the Post Office:
    Pack the product according to the advice of the counselor and send it to the nearest post office. In addition, for customers in Ho Chi Minh City area, customers can use the Free Reimbursement Product Return service of (Can refer to the service: Viettelpost)

    Step 4: Send packaged goods to thegioihangnhat at the address below:
    13 Nguyen Quang Bich, Ward 13, Tan Binh District, Ho Chi Minh City, Ho Chi Minh City.

    Note: Please only send the product by post and be responsible for the integrity of the product when sent to thegioiangnhat. You can remember the postal code and look up the package information at:

    – ViettelPost:

    – GHTT:

    After receiving the products you sent, thegioihangnhat will respond and update information on each stage of processing to you via email / phone.